CASE 001
RecordedFollowUp
A case study in making follow-up actions clearer and more consistent.
01Lead
02Next action
03Reminder
04Complete
05Next action
Next action
A recorded follow-up workflow map: Lead → Next action → Reminder → Complete → Next action
- Work type
- MVP product build
- Problem
- Follow-up actions become inconsistent and leads can be lost.
- Decisions
- Keep action logic shared and make each state transition explicit before adding more surface area.
- Evidence type
- State transitions, automated tests, and product workflow.
- Artifact type
- Product workflow record
- Case status
- Recorded